About Lachlan O'Connor
Lachlan O'Connor is a Sales Representative at CleanaWater, specialising in Oil Water Separators and related products and services. As the primary point of contact for many first-time callers, Lachie is adept at understanding client needs and finding effective solutions.
His diverse retail background (supermarkets, nurseries, hardware stores) honed his customer service skills, which are further bolstered by his Certificates III in Retail and in Business. Lachie's dedication is evident in his success with retaining and expanding the customer base, particularly for Oil Water Separators – a product he champions for its versatility and innovative media packs.
His approach to client interaction focuses on active listening and exploring multiple solutions, fostering immediate rapport and facilitating smooth conversations. Lachlan thrives on the unique challenges presented by each client, likening his work to solving intricate problems.
What excites Lachlan most about CleanaWater is the opportunity to innovate and help clients adopt environmentally friendly practices. He finds fulfillment in the dynamic and supportive environment, enjoying the varied and complex nature of each customer interaction.
Lachie enjoys gardening, playing rugby, and taking scenic drives along the coast. At 19, he is the youngest team member, bringing youthful energy and enthusiasm to CleanaWater. Lachlan is eager to contribute to the company's future advancements and successes.
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