Privacy Policy

At Cleanawater, we are committed to ensuring the privacy of your information. We understand that as a customer using the Cleanawater website how important the privacy of your personal information is to you. If you have any questions relating to this privacy, please do not hesitate to contact us.

Information we collect

For each visitor to our website, our web server collects the following type of information for statistical purposes:

• The number of users who visit the website
• The date and time of visits
• The number of pages viewed
• Traffic patterns

This is anonymous statistical data and no attempt will be made to identify users or their browsing activities. We use this data to evaluate our website performance and to improve the content we display to you.

When you provide information

The type of information that we collect from you will depend on what products and services you use on the website. When you provide us with personal details i.e. when applying for a Cleanawater product or online service, we will request personal information such as your name and address, your e-mail address and a contact phone number. This information is important so we may contact you when necessary on issues relating directly to the product or service.

We will not use your personal information for any purpose which is not related to the products or services we provide to you or for any purpose for which you would not reasonably expect us to use the information. Your information may be used by Cleanawater to enable us to offer you other products and services that will enhance our relationship with you. It is your decision whether you wish us to provide this service to you. We may release information about you where there is a duty to the public to disclose that information. However, we will not sell or disclose your information to any individual or entity outside Cleanawater, for marketing purposes.

Email & phone calls

We may use your email address to send our regular communications which provide information, updates on new services and special offers.

It is our policy to only email customers who give us permission to do so. If we send you an email for a commercial purpose, we will give you the option of not receiving further communications of this nature.

Phone calls may be recorded for training and quality purposes.

Security of captured data

When capturing customer data it is passed through a secure Cleanawater server using encryption technology to ensure that your information is protected when being sent over the Internet. This also applies to information that may be collected for Cleanawater by an agency i.e. when entering a competition, where it will also be passed through a secure server.

Additionally, all stored customer information is protected from unauthorised access through the use of secure passwords and usernames or other security procedures.